This
section
gives
information about when
and why the Co-operative recharges current and former members. Full
details can be obtained in our Members Handbook, in your Tenancy Agreement
or from
our offices in
Aberdeen
and Peterhead. You may also find some useful information in our Property
Management area of our Policies section.
Questions
& Answers
|
|
Q
Why have I been recharged for work you did to my home? |
|
A
There are several possible reasons for this;
 |
You
or someone associated to you caused unnecessary damage to your home,
through lack of care, or on purpose.
|
|
You
called out a Contractor for work that was your responsibility.
|
|
You
called out a Contractor for Emergency work, and it was not an
Emergency.
|
|
You
didn’t give us access to your home to carry out necessary work, at
the proper time.
|
|
You
missed a specific appointment you made with a Contractor. |
|
|
Q
I am no longer a member of
Tenants First Housing Co-operative. Why have I been recharged for work
carried out to my former home? |
|
A
There are several possible reasons for this;
|
You
have carried out unapproved alterations to your home, which are
unacceptable to us.
|
|
You left items at your former home
which we had to dispose off.
|
|
You
or someone associated to you caused unnecessary damage to your home
through lack of care, or on purpose. |
|
|
Q
The recharge is very expensive. I could have got the work done
for half the cost. Why is it so much? |
|
A
We have to use registered contractors for all of our work. They
typically cost about £26/hour. On top of that we have to pay for
materials, travelling, and disposal costs. |
|
Q
I can’t afford to pay this cost. What can I do? |
|
A
We are happy to set up an agreement with you so that you can pay
us over an agreed time. |
|
Q
I still think the recharge is unfair, what can I do? |
|
A
Write a letter to us explaining why you think it is unfair. The
Property Management Sub Committee will then consider whether this should
be upheld or cancelled.
|
