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This
section
gives brief details of the ‘Right
to Repairs’ service of the Co-operative.
Full details can be obtained from our offices in
Aberdeen
and Peterhead. You may also find some useful information in our Property
Management area of our Policies section.
Questions
& Answers
|
|
Q
What is ‘Right to
Repair’? |
|
A
It is part of the 2001 Housing (
Scotland
) Act. It requires all landlords in
Scotland
to repair certain faults within specific times or pay the tenant
compensation. It also gives you the opportunity to use another
contractor (approved by the Co-operative) to do the repair, if the first
one has not started the repair. The repair must cost less than £350. |
|
Q
What are the repairs and the timescales? |
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A
As described below |
Days |
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Blocked
or leaking foul drains, soil stacks, or toilet pans (where there is no
other toilet in the house)
|
1
|
|
Total
loss of Electric, Water or Gas supply
|
1
|
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Partial
loss of Electric or Water Supply
|
3
|
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Insecure
external window, door or lock
|
1
|
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Unsafe
access path or step
|
1
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Significant
leaks or flooding from pipes, tanks, cisterns
|
1
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Loss
or partial loss of space or water heating where no alternative heating
is available
|
1
|
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Toilet
not flushing where there is no other toilet in the house
|
1
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Unsafe
electrical fitting |
1
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Loose
or detached banister or hand rail |
3
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Unsafe
timber flooring or stair treads
|
3
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Mechanical
extractor fan in internal kitchen or bathroom not working |
7
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Q
How do I know if a repair qualifies? |
|
A
You will be told when you report the repair. Or you can ask if
you think you qualify. |
|
Q
When can I use another contractor? |
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A
When the contractor first allocated the repair has not carried it
out. |
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Q
How do I get compensation? |
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A
Inform the Co-operative that the repair has not been done within
the specified timescale and they will investigate to see if you qualify.
They will let you know if you are due compensation within 1 week. |
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Q
How much compensation will I get? |
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A
A minimum of £15 plus £3 per day. Up to a maximum of £100.
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