Policy Library
Other organizations are free to use any of these policies for their own purposes but we would be grateful if an acknowledgement to Tenants First Housing Co-operative is included.
Corporate - Finance - Governance - Housing Management - Property Management - Wider Role
Policies are downloadable in PDF file format.
We would welcome your feedback on any of our policies. If you have any comments or suggestions on these policies please complete our Contact/Feedback form. You can also view policies that are due to be reviewed on our Policy Consultation page.
Corporate
- Complaints policy - 115 Kb
- Customer Care policy - 110 Kb (reviewed Jul 2011)
- Customer Care Charter - 71 Kb (new Jul 2011)
- Data Protection policy- 102 Kb
- Equality & Diversity policy - 75 Kb
- Openness and Confidentiality policy - 76 Kb
- Participation strategy - 97 Kb
Finance
- Right to Buy policy - 87 Kb (reviewed Feb 2011)
- Service Charges policy - 59 Kb
Governance
- Constitution - 1407 Kb
Housing Management
- Abandonment policy - 89 Kb (reviewed May 2011)
- Allocations policy - 191 Kb
- Anti Social Behaviour & Harassment policy - 124 Kb (reviewed Jul 2011)
- Empty Properties (Voids) policy - 90 Kb
- Estate management - physical environment policy - 92 Kb
- Former Tenant Rent Arrears policy - 80 Kb (reviewed May 2011)
- HM Service Standard Charter - 62 Kb (reviewed Sep 2011)
- Housing Support policy - 77 Kb (reviewed Oct 2011)
- Membership policy - 89 Kb (reviewed Jul 2011)
- Protection from Abuse policy - 57 Kb
- Rent policy - 95 Kb (reviewed Oct 2011)
- Rent Arrears policy - 89 Kb (reviewed Jul 2011)
- Sheltered Housing policy - 85 Kb (reviewed Oct 2011)
Property Management
- Contractor Code of Conduct - 30 Kb
- Property Management policy - 124 Kb (reviewed Mar 2011)
Wider Role
- Wider Role Strategy - 82 Kb (new Jul 2011)
