|
| |
Below
are details of outcomes of policies we have put out for consultation over
the past 2 years.
Please note that you can see the policy documents in our 'Our
Polices' section by clicking here.
We
would like to thank all those who took the time to respond.
If you are interested in becoming a member of the Tenant Panel or
want to know more about tenant participation or consultation please
contact Pat Stewart, Corporate Services Manager on 01224
628400.
Some
of the documents referred to are in Adobe Acrobat®
format. Please contact
us if you
require any of the documents in an
alternative format or
language.
 click
here to get a free copy of Acrobat® Reader™
|
|
Estate Management Physical Environment Policy
- Outcome of Consultation (Nov 2009)
The three-yearly review of the Estate Management Physical Environment Policy took place during November 2009. We carried out a consultation exercise to get the views of our Members and consulted with the Co-operative’s Member Panel and the six Resident Tenant Organisations (RTOs). We did this by:
 | Sending out questionnaires to 55 Panel Members and 25 Members from the RTOs and asked them to comment on the document |
16 Panel Members and 15 Members from the RTOs responded. We also consulted with our staff and 5 members of staff responded. The replies were analysed and showed a very positive response to the document, its content, presentation and clarity. A number of changes to the wording of the Estate Management Physical Environment Policy were made as a result of the feedback received from the Members and some additional paragraphs and new sections added in response to suggestion made by staff.
The Policy was approved by the Housing Management Sub Committee on 27 January 2010.
The
full report on the consultation exercise can be seen by downloading
the document by clicking here (PDF format, 156 Kb)
or contact Cearda McGregor or Pat Cahill, Housing Managers on 628418 between 10.00a.m. and 4.00p.m. and we will be happy to issue you with a copy.
|
|
Restricted
Contact Policy
- Outcome of Consultation (Apr 2008)
Throughout March 2008
we carried out a consultation exercise to get the views of staff, members
(via the Tenants Tribune Newsletter and the website) and Resident Tenant
Organisations on the Restricted Contact Policy. We did this by sending out
questionnaires to everyone and asking them to comment on the document. One
hundred and twenty-six replies were received representing a 10% response.
From
the responses the following conclusions were drawn:-
|
The
vast majority of respondents agreed with all aspects of the
Policy aims
|
|
The
vast majority of respondents agreed with the inclusion of the Key
Elements
|
|
All
respondents were happy with the Policy’s statement on Equal
Opportunities
|
|
All
respondents agreed with how the Policy will be monitored and reported
on
|
|
All
respondents agreed that the Policy should be reviewed every three
years
|
|
The
vast majority thought the Policy was clearly set out; easy to read;
easy to understand and free from jargon and technical terms.
|
The Restricted Contact Policy was approved by the Housing Management Sub
Committee on 22 May 2008 and will be ratified by the Committee of
Management in July 2008.
The
full report on the consultation exercise can be seen by downloading
the document by clicking here
(Adobe Acrobat format, 126.09 Kb)
or contact
Cearda McGregor
or Pat Cahill on 628418 between 10.00a.m. or
4.00p.m.
and we will be happy to issue you with a copy.
|
|
Anti
Social Behaviour And Harassment Policy Review – Outcome Of
Consultation (Apr 2008)
The Antisocial Behaviour and Harassment
Policy was reviewed at the beginning of the year. Throughout January and
February 2008 we carried out a consultation exercise to get the views of
staff, members, Resident Tenant Organisations, Tenant Management Boards
and Stakeholder agencies and we did this by sending out questionnaires to
everyone, asking them to comment on the document.
55 people replied representing a 17%
response. The replies were analysed and showed a very positive response to
the document, its content, presentation and clarity. As a result of the
consultation exercise, a number of areas of the Policy document were
altered to promote a clearer understanding of the ways in which your
Co-operative tackles antisocial behaviour and harassment.
The
full report on the consultation exercise can be seen by downloading
the document by clicking here
(Adobe Acrobat format, 164.43 Kb)
or contact Cearda McGregor or Pat Cahill, Housing Managers on
628418 between 10.00 a.m. or
4.00p.m.
and we will be happy to issue you with a copy.
|
|
Housing Management Customer Feedback Strategy
- Outcome of Consultation (Mar 2008)
The Housing Management Section of the Co-operative has developed a Customer Feedback Strategy to show how it will involve members and other customers in influencing the delivery of its services. Throughout February we consulted with the members who participate on the above Sub Committees to see what they thought of the Strategy.
The responses were very favourable and The Strategy was formally approved by the Housing Management Sub Committee on the 26th of March 2008.
The Housing Management Customer Feedback Strategy covers the following:
|
What areas of our service we will ask customers for feedback on |
|
What methods we will use to get feedback |
|
How we will report to members on the outcome of feedback and how that feedback has made a difference to the way services are delivered |
The
full report on the consultation exercise can be seen by downloading
the document by clicking here
(Adobe Acrobat format, 67.25 Kb)
or contact
Pat Cahill
or
Cearda McGregor
on 01224 628418 between 10.00a.m. or
4.00p.m.
and we will be happy to issue you with a copy.
|
|
Rent Arrears Policy Review –
Outcome of Consultation (Mar 2008)
The review of the Rent Arrears Policy was commenced in February this year. The key changes made were as follows:
The
Layout
The layout of the document was changed to reflect the Co-operatives standard policy layout.
Emphasis on homeless prevention and support for members
The wording describing how we want to support and help members who are in rent arrears was strengthened. We also included information on the Co-operatives involvement in two support projects (ASSIST and SMART) that can help our members in arrears.
Monitoring, reporting and target setting
This information was updated to reflect current reporting and target setting practices.
We then carried out a consultation exercise to get the views of members. We did this by sending out the draft document, a letter and a questionnaire to 75 members on the Tenant Panel and to all members of 6 Registered Tenant Organisations. A total of 26 replies were received as follows:
|
13 Members of the Tenant Panel responded |
|
13 Members of Registered Tenant Organisations responded (at least 5 of the 6 organisations were represented in the responses) |
The replies were analysed and the vast majority agreed with the content, layout, presentation and clarity of this Policy. As a result of the consultation exercise, one area of the policy document was altered to promote a clearer understanding of the term ‘violent profits’.
The
full report on the consultation exercise can be seen by
downloading
the document by clicking here
(Adobe Acrobat format, 99.88 Kb)
or contact
Pat Cahill
or
Cearda McGregor
on 01224 628418 between 10.00a.m. or
4.00p.m.
and we will be happy to issue you with a copy.
|
|
Abandonment Policy
- Outcome of Consultation (Feb 2008)
Abandonment Policy review – outcome of consultation with Tenant Panel Members of the Co-operative.
The Abandonment Policy was reviewed at the end of last year. During December 2007 we carried out a consultation exercise to get the views of members. We did this by sending out questionnaires to 65 Tenant Panel members and six Residents Tenants Organisations (RTOs) and asked them to comment on the document.
A total of fourteen Tenant Panel and RTO members replied. The replies were analysed and showed a very positive response to the document, its content, presentation and clarity. As a result of the consultation the policy document no changes required to be made to the Abandonment Policy.
The
full report on the consultation exercise can be seen by downloading
the document by clicking here
(Adobe Acrobat format, 109.38 Kb)
or contact
Pat Cahill
or
Cearda McGregor
on 01224 628418 between 10.00a.m. or
4.00p.m.
and we will be happy to issue you with a copy.
|
|
Housing
Management Service Standards Charter
- Outcome of Consultation (Feb 2008)
The
Housing Management Section of the Co-operative has developed Service
Standards as a statement to members and customers what kind of service
they should expect to receive from us and how they will know that we are
delivering what we promise. Throughout
February we consulted with the members who participate on the Customer
Relations and Housing
Management Sub Committees
to see what they thought of the Service Standards and how these would be
monitored.
The
responses were very favourable with relevant suggestions being added to
the Charter. The Charter was formally approved by the Housing Management
Sub Committee on the 26th of March 2008.
The
Housing Management Service Standards Charter covers the following
subjects:
|
Management
of Applications for Housing
|
|
Information
and advice service on applications for Housing
|
|
Voids
|
|
Allocations
|
|
Estate
Management – the Environment
|
|
Managing
antisocial behaviour and harassment
|
|
Maximising
income, management of rent arrears and providing support to members in
financial difficulty
|
The
Housing Management Service Standards Charter will be available to you in
the following ways:
|
In
our offices in
Aberdeen
and Peterhead
|
|
By
telephone – if you want a copy just phone 01224 628400 or 01779
474282
|
|
On
our website, please click here to
download a copy
(Adobe Acrobat format, 44.61 Kb)
|
|
Ask
any member of staff that you have contact with and they will get a
copy to you |
The
full report on the consultation exercise can be seen by downloading
the document by clicking here
(Adobe Acrobat format, 56.48 Kb)
or contact
Pat Cahill
or
Cearda McGregor
on 01224 628418 between 10.00a.m. or
4.00p.m.
and we will be happy to issue you with a copy.
|
|
