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   ...Britains largest fully mutual Housing Co-operative

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Main categories

Community Development - Corporate - Development - Employment - Finance - Governance  -  Housing Management  -  Property Management  

We would also welcome your feedback on any of our policies which you can do through our Policy Feedback page. You can also view policies that are due to be reviewed on our Draft Policies page.

Other organizations are free to use any of these policies for their own purposes but we would be grateful if an acknowledgement to Tenants First Housing Co-operative is included.

Policies are downloadable in Adobe Acrobat® file format (pdf)

If you have any comments or suggestions on these policies please complete our Feedback form

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Community Development

Tenant Participation Strategy - 57.17 Kb

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Corporate

Complaints policy - 68.37 Kb
Customer Care policy - 39.71 Kb
Data protection - 31.80 Kb
Equal Opportunities policy - 100.63 Kb
Fraud policy - 21.04 Kb
Gifts and hospitality policy - 27.46 Kb
Health and safety policy (note)
Openness and confidentiality policy - 45.99 Kb
Procurement policy - 91.44 Kb
Whistleblowing policy - 63.62 Kb  (updated Nov 2007)

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Development

Development policy - 52.70 Kb

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Employment

Disclosure information policy - 15.14 Kb
Recruitment and selection policy - 54.3 Kb
Recruitment of ex-offenders policy - 14.22 Kb

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Finance

Financial regulations - 182.52 Kb
House sales policy - this is currently under review 
Service charges - 58.94 Kb    (updated Mar 2008)
Treasury management policy - 70.84 Kb    (updated Mar 2008) 

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Governance

Best Value - 49.62 kb
Constitution - 77.56 Kb
Committee Membership policy - 25.06 Kb
Maintaining Share Register + Issuing of Share Certificates policy
 - 27.05 Kb
Risk management policy - 129.68 Kb  (updated Mar 2008)
Policy on Payments and Benefits to Members, Employees, and their close Relatives Schedule 7 part 1 Housing (Scotland) Act 2001 - 147.55 Kb
Scheme of delegated authorities - 47.80.11 Kb
Standing orders - 48.40 Kb
Training for committee members -  23.30 Kb
Use of the company seal - 18.96 Kb

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Housing Management

Abandonment policy - 71.39 Kb  (updated Feb 2008)
Allocations policy - 283.55 Kb  (updated Oct 2008)
Anti social behaviour & harassment policy - 66.30 Kb  (updated July 2008)
Anti social behaviour order policy - 32.60 Kb
Credits on rent accounts policy - 23.99 Kb
Estate management - physical environment policy - 43.46 Kb
Former tenant rent arrears policy - 57.33 Kb
HM Customer Feedback Strategy - 66.99 Kb  (new Mar 2008)
HM Service Standard Charter - 44.61 Kb  (new Mar 2008)
Housing Support policy - 78.29 Kb  (new Dec 2007)
Interim supporting people policy - 45.98 Kb 
Membership policy - 33.20 Kb
Rent policy - 76.97 Kb  (new Dec 2007)
Rent arrears policy - 61.49 Kb  (updated Mar 2008)
Restricted Contact policy - 72.47 Kb  (new May 2008)
Short Scottish Secure Tenancy policy - 69.81 Kb  (new June 2008)
Signing of Scottish Secure Tenancy Agreements & Short Scottish Secure Tenancy Agreements policy - 23.48 Kb
Void policy - 33.29 Kb

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Property Management

Contractor Code of Conduct - 29.33 Kb
Factoring policy - 42.79 Kb
Property Management policy & procedure -  222.51 Kb  (updated Mar 2008)

(formerly called Maintenance policy)

Scottish Housing Quality Standard - 118.77 Kb  (updated Jan 2008)

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Registered Office: 23 Albert Street, Aberdeen, AB25 1XX

Registered under the Industrial and Provident Societies Act 1965 No 2388R(S)

Tel: (+44) 01224 628400 Fax: (+44) 01224 628428

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Questions or problems regarding this web site should be directed to info@tenantsfirst.com
Last modified: 29 September, 2008 .
Copyright © 2007 Tenants First Housing Co-operative Ltd