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   ...Britains largest fully mutual Housing Co-operative

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Main categories

Corporate - Development - Employment - Finance - Governance  -  Housing Management  -  Property Management  

We would also welcome your feedback on any of our policies which you can do through our Policy Feedback page. You can also view policies that are due to be reviewed on our Draft Policies page.

Other organizations are free to use any of these policies for their own purposes but we would be grateful if an acknowledgement to Tenants First Housing Co-operative is included.

Policies are downloadable in Adobe Acrobat® file format (pdf)

If you have any comments or suggestions on these policies please complete our Feedback form

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Corporate

Complaints policy - 114 Kb  (reviewed Nov 2009)
Customer Care policy - 39.71 Kb
Data Protection & Access to Personal Information policy - 102 Kb  (reviewed Jul 2009)
Equality and Diversity policy - 75 Kb  (reviewed Aug 2009)
Fraud policy
Gifts and Hospitality policy
Health and Safety policy (note)
Openness and Confidentiality policy - 76 Kb    (reviewed Feb 2010)
Procurement policy - 91.44 Kb

Tenant Participation Strategy - 97 Kb    (reviewed Jul 2009)
Whistleblowing policy

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Development

Development policy - 76.17 Kb

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Employment

Disclosure Information policy - 15.14 Kb
Recruitment and Selection policy - 93.79 Kb 
Recruitment of Ex-offenders policy - 44.36 Kb

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Finance

Financial regulations - 226 Kb
Service Charges policy - 59 kb
Treasury Management policy - 70.84 Kb 

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Governance

Best Value policy - 49.62 kb
Constitution - 1406 Kb    (reviewed Sep 2009)
Committee Training and Development policy
Maintaining Share Register + Issuing of Share Certificates policy
Risk Management policy
Policy on Payments and Benefits to Members, Employees, and their close Relatives Schedule 7 part 1 Housing (Scotland) Act 2001 - 147.55 Kb
Scheme of Delegated Authorities - 106 Kb     (reviewed Oct 2009)
Standing Orders - 102 Kb     (reviewed Jan 2010)
Use of the Company Seal policy

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Housing Management

Abandonment policy - 71.39 Kb
Allocations policy - 204 Kb
Anti Social Behaviour & Harassment policy - 117 Kb
Anti Social Behaviour Order policy - 65 Kb
Credits on Rent Accounts policy - 56 Kb  (reviewed Mar 2010)
E-contact policy - 43 Kb  (new Apr 2009)
Estate Management - Physical Environment policy - 92 Kb  (reviewed Jan 2010)
Former Tenant Rent Arrears policy - 57.33 Kb
HM Customer Feedback Strategy
HM Service Standard Charter - 44.61 Kb
Housing Support policy - 79 Kb
Membership policy - 33.20 Kb
Protection from Abuse policy - 57 Kb  (new Apr 2009)
Rent policy - 77 Kb
Rent Arrears policy - 61.49 Kb
Restricted Contact policy - 72.47 Kb
Sheltered Housing policy - 97 Kb  (new Aug 2009)
Short Scottish Secure Tenancy policy - 69.81 Kb
Signing of Scottish Secure Tenancy Agreements & Short Scottish Secure Tenancy Agreements policy - 23.48 Kb
Telecare policy - 61 Kb (new Oct 2009)
Void policy - 89.5 Kb  (reviewed Apr 2009)

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Property Management

Contractor Code of Conduct - 29.33 Kb
Factoring policy - 42.79 Kb
Property Management policy & procedure -  222.51 Kb

(formerly called Maintenance policy)

Scottish Housing Quality Standard
Sustainability policy - 119Kb (new Apr 2009)

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Registered Office: 23 Albert Street, Aberdeen, AB25 1XX

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Last modified: 27 January, 2010 .
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